FAQ's

We are currently an online service business with distributors in the country we service. We will in the future have a physical presence on the high street when we commence our currency exchange arm of the business.

Our current online business operational model allow Fast FX to pass on savings and offer highly competitive rates to customers.

We hold customer money in a dedicated business account, independent of our business operational account. Remit request are matched with a corresponding transaction id and leaves our account shortly after the request is initiated, thereby reducing financial risk or loss to customer money.

We appreciate customers do have varied needs for remit request, and as such we cater for both small and medium size remittances for those looking to send small amounts to family members living abroad; and those looking to send medium size amount for commercial needs. Please call us to discuss if you would like to remit above our online limit for additional information and requirements.

We aim to get the remittance to the receiver within 1hr to 24hrs; in exceptional cases where we cant get it to the receiver within 1hr to 24hrs, we will contact you to provide an explanation and revised time of delivery.

Select the 'Sign-up' icon on our home page and follow the instructions. On successful verification of your details and documents by our registration team, your account is then activated for you to make remittance request.

Fast FX is registered with the Information Commissioner's Office as a Data Controller under the UK Data Protection Act 1998 (Reg No: ZA266360) hence we ensure any data you provide to us is confidential and held securely.

We do not require customer bank details for remittance request; we use a recognised payment processor called SOFORT (www.sofort.com) that allows you to make a secured, direct payment from your online bank account to us.